Holiday at the DenmanPayments

Full payment of the total cost of the booking, inclusive of all services (“Total Cost”), will be taken off the credit card supplied at the time of booking.
Cancellation fees will be charged in accordance with the Cancellation Conditions set out below.

Credit Cards

All major credit cards are accepted; however 3% will be added to all charges on American Express and Diners Club cards.

Cancellation Fees

Cancellation of a booking must be in writing/email and must be received by The Denman at the address, email address or fax number stated on the accompanying Booking Advice. Cancellation fees will be charged on confirmed bookings in accordance with the following Cancellation Conditions. Failure to make final payment on the due date will result in an automatic cancellation of the booking without notice and the following Cancellation Conditions will also apply.

Cancellation Conditions:

  1. Bookings canceled more than 60 days prior to the arrival date are subject to a cancellation fee of 10% of the Total Cost.
  2. Bookings canceled 30 to 60 days prior to the arrival date will incur a cancellation fee of 50% of the Total Cost.
  3. For those bookings canceled less than 30 days prior to the arrival date, a cancellation fee of 100% of the Total Cost will be incurred (that is, there will be no refund).
  4. Weather Conditions
    Under no circumstances can The Denman be held responsible for snow or weather conditions, nor can any bookings be canceled other than in accordance with the cancellation policy detailed above.

Changes, Responsibility and Further Conditions

All information in respect of goods and services offered, including prices, is subject to alteration or withdrawal without notice. The Denman reserves the right to alter, amend or cancel all or any arrangements or prices in regard to accommodation, tours or packages.
The right to alter prices referred to in the preceding paragraph applies until the The Denman has received a deposit. In addition to the terms and conditions set out above, any booking is subject to such further terms and conditions as advised at the time of booking or as may be displayed at the time of utilisation of the item or service. Any provision of, or the application of any provision of, these term and conditions which is void, illegal or unenforceable in any jurisdiction does not affect the validity, legality or enforceability of that provision in any other jurisdiction or of the remaining provisions in that or any other jurisdiction.


The Denman always considers it wise and strongly recommends you obtain travel insurance. This insurance can protect you against loss of personal belongings, public liability and also against your need to cancel under certain conditions as indicated in your travel insurance brochure.

Force Majeure

The Denman Hotel shall not be deemed in default or liable due to its inability to perform its obligations by reason of any fire, earthquake, flood, landslide, epidemic, accident, explosion, casualty, strike, lockout, labor controversy, riot, civil disturbance, embargo, war, act of god, terrorist act, or any local, state or national ordinance or law, or any executive, administrative or judicial order (which order is not the result of any act or omission which would constitute a default), or any failure or delay of any transportation, power or communication system or any other similar cause beyond the Denman Hotel’s control .